Refund & Cancellation Policy

Word Class Live

Effective Date: 01 Jan 2026

Welcome to Word Class Live. We strive to provide high-quality online courses, test series, e-books, and digital learning resources. Please read our Refund & Cancellation Policy carefully before making any purchase.

1. Digital Products & Services

Word Class Live primarily offers digital products and services, including but not limited to:

Online Test Series
Mock Tests
E-Library Membership
Video Courses
Live Classes
Recorded Classes
PDF Notes
E-Books
Practice Questions
Subscription Plans

Since these are digital products that become instantly accessible after purchase, all sales are generally considered final.

2. Refund Eligibility

A refund may be considered only under the following circumstances:

Eligible Cases

Duplicate payment made for the same product.
Payment deducted but the order was not created.
Technical issue from our side resulting in permanent inability to access the purchased product.
Wrong amount charged due to a verified system error.
Purchase cancelled by Word Class Live due to service unavailability.

Refund requests must be submitted within 7 days of the transaction.

3. Non-Refundable Cases

Refunds will not be provided in the following situations:

Change of mind after purchase.
Lack of usage.
User purchased the wrong course or subscription by mistake.
Failure to read the course description before purchase.
Poor internet connectivity or device compatibility issues.
User unable to attend live classes.
Account suspension due to violation of Terms of Service.
Downloaded digital content.
Subscription already activated and used.
Promotional or discounted purchases unless required by applicable law.

4. Cancellation Policy

Before Activation

If a purchase has not been activated and no digital content has been accessed, Word Class Live may consider cancellation at its sole discretion.

After Activation

Once access to the course, subscription, test series, or digital material has been activated, cancellation requests will generally not be accepted.

5. Subscription Plans

For recurring subscription plans:

Users may cancel future renewals at any time from their account settings.
Cancellation stops future billing only.
No partial refund will be issued for the unused portion of the current subscription period unless required by applicable law.

6. Duplicate Payments

If your account has been charged more than once for the same purchase, please contact our support team with:

Registered Email ID
Transaction ID
Payment Screenshot
Date and Time of Payment

After verification, the excess amount will be refunded.

7. Failed Transactions

If payment is deducted but the purchase is not reflected in your account:

Wait up to 30 minutes.
Refresh your account.
Contact customer support if the issue persists.

If the payment gateway confirms a failed transaction, the amount may automatically be reversed by your bank according to its processing timelines.

8. Refund Process

Once a refund request is approved:

Refund will be processed to the original payment method.
Processing time generally ranges from 5–10 business days depending on the payment gateway and bank.
Word Class Live is not responsible for delays caused by banks or payment providers.

9. How to Request a Refund

To request a refund, contact our support team with the following details:

Full Name
Registered Mobile Number
Registered Email Address
Order ID
Transaction ID
Reason for Refund
Payment Proof (Screenshot)

Incomplete requests may require additional verification before processing.

10. Chargebacks

Users are requested to contact Word Class Live before initiating a chargeback with their bank or payment provider.

Fraudulent chargebacks may lead to:

Temporary account suspension
Permanent account termination
Restriction from future purchases

11. Policy Updates

Word Class Live reserves the right to modify or update this Refund & Cancellation Policy at any time without prior notice. Updated versions will be published on this website with the revised effective date.

12. Contact Us

For any refund, cancellation, or payment-related queries, please contact:

Word Class Live Support

Email: wordclasslive@gmail.com

Website: https://wordclass.in

Support Hours: Monday–Saturday, 10:00 AM – 6:00 PM (IST)

Important Notice

By purchasing any course, subscription, test series, or digital product from Word Class Live, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy as well as our Terms & Conditions.

Last Updated: 01 July 2026

Refund & Cancellation Policy